Certificate in Call Center Management Professional -CCMP | infocenter kuwait

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Certificate in Call Center Management Professional (CCMP)

Accelerate your job success. Achieve new career milestones.

Turbo-charge your knowledge and put your career on the fast-track with this distinguished Call Center Management Professional certifi-cation program. These information-packed courses will give you a personal competitive advantage with marketable skills in interper-sonal communications, problem resolution, negotiations, customer satisfaction and total quality management. This certificate is instructor-led training that provides communication between you and the instructor by learning through a pre-test as-sessment, in-text exercises, case-studies, self-evaluation, and a post-test assessment.

Certificate Modules:

  1. Interpersonal Negotiations: Breaking Down the Barriers | 2 CEUs
  2. Personal Strategies for Managing Stress | 2 CEUs
  3. Managing the Customer Satisfaction Process | 1 CEUm
  4. How to Be a Great Call Center Representative | 2 CEUs
  5. Communication Skills for Managers | 2 CEUs


Optional But Recommended

  1. Keeping Customer For Life | 1 CEU
  2. Total Quality Management |2 CEUs

Skills Earned

  • Be a first-class call center representative
  • Communicate effectively with management as well as all team members
  • Win-win negotiations
  • Fill your personal toolbox with stress reduction strategies
  • Identify and surpass customer expectations

Prerequisite

BBS , IBS, or equivalent knowledge is recommended.

Target Audience

  • Call Center Agents
  • Business Owners
  • Managers and Supervisors
  • Department Heads
  • Intermediate-level Professionals
  • Entry-level Professionals
  • New College Graduates
  • New High School Graduates
  • Aspiring Professionals, Managers, Supervisors and Department Heads