Info Support Center started with info online support services to cover Microsoft, SCO Unix, CISCO, Oracle and other Third party products. Info Support Center became the first "Microsoft Recommended Support Point" in the Gulf, now called Microsoft Certified Support Center (MCSC). Infocenter has upgraded its support services to a premier one, thus becoming the first Gold Partner for Support Services in the Gulf and the first "Microsoft Authorized Premier Support" (MAPS) in Kuwait.

Infocenter's Microsoft Certified Professionals (MCPs) and Microsoft Certified System Engineers (MCSEs) have the infrastructure, tools and processes, receive training and skills development strait from Microsoft. They have access to the same technical information on Microsoft Products, support tools, and technologies as Microsoft's own engineers to ensure that we are maintaining the required technical and customer service standards.

Info Support Center consists of a call laboratory Center equipped with the state-of-the-art equipment & facilities to assist in simulating the customer's environment in order to provide a secured support to the customer requirements and their sensitive business data.

Depending on the customer needs, Infocenter can supply them with a wide range of support services ranging from standard Help-Desk Support to a premier Professional on-site Support that can do complete network planning, installation, configuration, and maintenance which is available through phone, fax, email, online-chat, remote assistance and site visits.

• Assign a Central Point of Contact  called Technical Account Manager (TAM) for IT Service activities -not just incident management .
• Proactive Services.
• Customer Relationship Management.
• Maintain Service Quality and availability as defined within existing service agreements.
• Ensuring stability in service solutions by identifying and removing errors in the IT infrastructure.
• Escalation process, root cause analysis, Problem resolution, and reporting.