Block 2 - 10:30 -12:00
Room# 401

Microsoft Dynamics CRM Contact Centers & Unified Communications
 
Workshop Description:

  • Introduction

  • Why service ? Why Microsoft CRM

  • CTI Integration : some examples

  • Unified Communications : today & tomorrow

  • Strength of combining UC and CRM

  • Contact Centers : Sales and Customer Care

  • Conclusion

Audience

Government, Enterprise and SMB. Who will prepare the Invitee list.?

Speaker

 

Abdullah Shawkat

 

  
 

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